Formulation, implementation and evaluation of a distance course for accreditation in patient safety.

OBJECTIVE: To formulate and to implement a virtual learning environment course in patient safety, and to propose ways to estimate the impact of the course in patient safety outcomes. METHODS: The course was part of an accreditation process and involved all employees of a public hospital in Brazil. The whole hospital staff was enrolled in the course. The accreditation team defined the syllabus. The education guidelines were divided into 12 modules related to quality, patient safety and required organizational practices. The assessment was performed at the end of each module through multiple-choice tests. The results were estimated according to occurrence of adverse events. Data were collected after the course, and employees' attitude was surveyed. RESULTS: More than 80% of participants reached up to 70% success on tests after the course; the event-reporting rate increased from 714 (16,264 patients) to 1,401 (10,180 patients). CONCLUSION: Virtual learning environment was a successful tool data. Data on course evaluation is consistent with increase in identification and reporting of adverse events. Although the report increment is not positive per si, it indicates changes in patient safety culture.

Formulation, implementation and evaluation of a distance course for accreditation in patient safety / Formulação, desenvolvimento e avaliação de um curso a distância para acreditação em segurança do paciente

ABSTRACT Objective To formulate and to implement a virtual learning environment course in patient safety, and to propose ways to estimate the impact of the course in patient safety outcomes. Methods The course was part of an accreditation process and involved all employees of a public hospital in Brazil. The whole hospital staff was enrolled in the course. The accreditation team defined the syllabus. The education guidelines were divided into 12 modules related to quality, patient safety and required organizational practices. The assessment was performed at the end of each module through multiple-choice tests. The results were estimated according to occurrence of adverse events. Data were collected after the course, and employees' attitude was surveyed. Results More than 80% of participants reached up to 70% success on tests after the course; the event-reporting rate increased from 714 (16,264 patients) to 1,401 (10,180 patients). Conclusion Virtual learning environment was a successful tool data. Data on course evaluation is consistent with increase in identification and reporting of adverse events. Although the report increment is not positive per si, it indicates changes in patient safety culture.

RESUMO Objetivo Elaborar e implantar um curso de segurança do paciente em um ambiente virtual de aprendizagem, e propor métodos para estimar seu impacto nos resultados de segurança do paciente. Métodos O curso fez parte de um processo de acreditação e envolveu todos os colaboradores de um hospital público. Toda a equipe do hospital foi matriculada no curso. A equipe de acreditação definiu o programa. As diretrizes de instrução foram divididas em 12 módulos relacionados à qualidade, segurança do paciente e práticas organizacionais requeridas. A avaliação foi realizada no final de cada módulo, por meio de testes de escolha múltipla. Os resultados foram estimados pela ocorrência de eventos adversos. Os dados foram coletados após o curso, e a atitude dos empregados foi pesquisada. Resultados Mais de 80% dos participantes atingiram até 70% de sucesso em testes; após o curso, a taxa de notificação de eventos aumentou de 714 (16.264 pacientes) para 1.401 notificações (10.180 pacientes). Conclusão O ambiente virtual de aprendizagem foi uma ferramenta bem-sucedida. Os dados da avaliação do curso são coerentes com o aumento da identificação e da notificação de eventos adversos. Embora o incremento de notificação não seja positivo por si só, é indicativo de mudanças na cultura de segurança do paciente.